An investigation of the influence of network quality of service on the effectiveness of multimedia communication

Authors:
Rob Procter;Mark Hartswood;Andy McKinlay;Scott Gallacher
Affiliations:
Institute for Communicating and Collaborative Systems, University of Edinburgh, Kings Buildings, Edinburgh, EH9 3JZ, Scotland;Institute for Communicating and Collaborative Systems, University of Edinburgh, Kings Buildings, Edinburgh, EH9 3JZ, Scotland;Department of Psychology, University of Edinburgh, 7 George Square, Edinburgh, EH8 9JZ, Scotland;Research Centre For Social Sciences, University of Edinburgh, High School Yards, Edinburgh, EH1 1LZ, Scotland
Venue:
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Year:
1999

Citing 7
Cited 4

Rethinking video as a technology for interpersonal communications: theory and design implications

International Journal of Human-Computer Studies
A poor quality video link affects speech but not gaze

CHI '95 Conference Companion on Human Factors in Computing Systems
What mix of video and audio is useful for small groups doing remote real-time design work?

CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social learning and innovations in multimedia-based CSCW

ACM SIGOIS Bulletin
Multimedia Communication

Multimedia Communication
Video Acceptability and Frame Rate

IEEE MultiMedia
Asynchronous Transfer of Video

Asynchronous Transfer of Video

Defining user perception of distributed multimedia quality

ACM Transactions on Multimedia Computing, Communications, and Applications (TOMCCAP)
Feasibility of videoconference-based lectures over the internet

International Journal of Learning Technology
Measuring quality of perception in distributed multimedia: Verbalizers vs. imagers

Computers in Human Behavior
An adaptable transport protocol based on Genetic Algorithms

International Journal of Information and Communication Technology

Quantified Score

Hi-index	0.00

Visualization

Abstract

In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.