ACM SIGCPR Computer Personnel
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children: Making Shoes for the Cobbler's Children
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Organizing IT for excellence in 21st century distributed environmentsFew organizations are achieving their goals for reliability, availability, and serviceability in distributed environments-and the obstacles aren't technical, they're organizational. How does one structure an IT organization to succeed with today's tools and architectures? IT Organization: Building a World-Class Infrastructure delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You'll discover how to: Design your organization to deliver "any data, anywhere, anytime" Combine mainframe-class discipline with 21st century flexibility Treat your network like you treat your data center Organize around business-critical support functions instead of trendy technologies Establish standards without imposing rigidity -- and achieve discipline without bureaucracy Overcome the myths that prevent IT organizations from succeedingHarris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions -- fast. This concise, to-the-point book will help you do the same. Here are the right questions to ask, specific "people and process" techniques that work, sample SLAs and internal support agreements -- everything you need to make change happen, now!