User effort in query construction and interface selection

Authors:
Paul Gerwe;Charles L. Viles
Affiliations:
SILS, University of North Carolina, Chapel Hill, Chapel Hill, NC;SILS, University of North Carolina, Chapel Hill, Chapel Hill, NC
Venue:
DL '00 Proceedings of the fifth ACM conference on Digital libraries
Year:
2000

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Abstract

This study was designed to examine user beliefs and behavior on the selection and use of search features and search interfaces. Five weeks of user logs were taken from a user-targeted collection and surveys were administered immediately before and after this time period. Survey results indicate a significant correlation between a user's level of effort and their perceived benefit from that effort.Reported search feature use increased by more than 35\% over the fiveweeks. This raises the question of how the behavior of an Internet user changes over time. Results from the log files were inconclusive but suggest a reluctance to use the advanced search interface.