Managing service level agreements

  • Authors:
  • Nathan J. Muller

  • Affiliations:
  • 47671 Whirlpool Square, Sterling, VA

  • Venue:
  • International Journal of Network Management
  • Year:
  • 1999

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Abstract

Service level agreements are increasingly being used in enterprise networks and are contracts that specify the performance parameters within which a network service is provided. In this article their application, preparation, and effects on IT departments are considered. Copyright © 1999 John Wiley & Sons, Ltd.