The lean communications provider: surviving the shakeout through service management excellence
The lean communications provider: surviving the shakeout through service management excellence
Integrated TMN service provisioning and management environment
Proceedings of the fifth IFIP/IEEE international symposium on Integrated network management V : integrated management in a virtual world: integrated management in a virtual world
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The deregulation of the global telecommunicationindustry has seen a change in the business andoperational environment in which services are deployedand managed. The requirements have intensified toprovide a management framework for telecommunicationnetworks and services across multiple technology domainsand using multiple management technologies. This paperdescribes an integrated TMN service management architecture that provides an environment fordifferent service management functions and differentmanagement domains to be integrated. To furthersubstantiate this architecture, a system was built todemonstrate the integration concepts. The research anddevelopment work reported in this paper focuses on thefollowing two aspects of integration: first theintegration between TMN network and service managementfunctions; and next the integration between differentservice management functions. A proof of concept systemwas developed to demonstrate such integration. Itconsists of the following components: Generic service ordering and provisioning; connectionmanagement based on a generic network model concept; andservice management based upon service level agreementmanagement and customer service management concepts. This paper reports this work and theexperiences gained from this research.