Development of a workforce management system for a customer hotline service

Staff scheduling at the United States postal service

Computers and Operations Research

Workforce planning in a lotsizing mail processing problem

Computers and Operations Research

Generating labor requirements and rosters for mail handlers using simulation and optimization

Computers and Operations Research - Anniversary focused issue of computers & operations research on tabu search

Electronic Commerce Customer Relationship Management: An Assessment of Research

International Journal of Electronic Commerce

PSO-based algorithm for home care worker scheduling in the UK

Computers and Industrial Engineering

Selecting the appropriate input data set when configuring a permanent workforce

Computers and Industrial Engineering

Workforce planning and deployment for a hospital reservation call center with abandonment cost and multiple tasks

Computers and Industrial Engineering