Textual data mining of service center call records

  • Authors:
  • Pang-Ning Tan;Hannah Blau;Steve Harp;Robert Goldman

  • Affiliations:
  • Department of Computer Science, University of Minnesota, Minneapolis, MN;Department of Computer Science, University of Massachusetts, Amherst, MA;Honeywell Technology Center, 3660 Technology Drive, Minneapolis, MN;Honeywell Technology Center, 3660 Technology Drive, Minneapolis, MN

  • Venue:
  • Proceedings of the sixth ACM SIGKDD international conference on Knowledge discovery and data mining
  • Year:
  • 2000

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Abstract