Virtues and Problems of an Active Help System for UNIX

Authors:
Maria Virvou;John Jones;Mark Millington
Affiliations:
Department of Computer Science, University of Piraeus, 80 Karaoli & Dimitriou St., Piraeus 18534, Greece. E-mail: mvirvou@unipi.gr;Department of Computer Science, Hull HU6 7RX, UK;Interactive Business Systems, Inc., 2625 Butterfield Road, Oak Brook, Illinois 60521, USA. E-mail: markmillington@msn.com
Venue:
Artificial Intelligence Review
Year:
2000

Citing 1
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Abstract

An empirical study undertaken on a cross-sectionof UNIX users at an academic site reveals a role for anactive form of help system, rather than the more usualpassive kind. Sample scripts supporting this view arepresented and the kind of aid required for theseexamples is discussed. It is then proposed that toprovide such aid requires the construction andmaintenance of an individual model of each user.