In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
gIBIS: a hypertext tool for exploratory policy discussion
ACM Transactions on Information Systems (TOIS)
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Things that make us smart: defending human attributes in the age of the machine
Things that make us smart: defending human attributes in the age of the machine
Talking back to the machine: computers and human aspiration
Talking back to the machine: computers and human aspiration
Beyond calculation: the next fifty years
Beyond calculation: the next fifty years
Beyond calculation
The Social Life of Information
The Social Life of Information
Corporation of the 1990s: Information Technology and Organizational Transformation
Corporation of the 1990s: Information Technology and Organizational Transformation
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Barbara Mirel's narrative highlights the interplay of profit, power, and personalities in a software engineering project. My response's purpose is to widen the perspective on the story. More specifically, I contend that information technology (IT) enables positive change in today s workplace. Rather than being techno-centric, the re-visions currently being brought about by IT will place the knowledge worker of the 21st century at the center of design and engineering considerations. I support my claim by identifying four trends in organizational management that will afford human factors and usability engineering a better seat at the table in the not too distant future. They are (1) requirements for next-generation IT applications, (2) improved understanding of culture and context in the workplace, (3) recognition of knowledge management and human capital, and (4)fostering strategic leadership beyond resource management.