Information Processing and Management: an International Journal
An empirical investigation of two electronic mail systems
Behaviour & Information Technology
User satisfaction with computer-mediated communication systems
Management Science
The global diffusion of the Internet: patterns and problems
Communications of the ACM
Access to, usage of, and outcomes from an electronic messaging system
ACM Transactions on Information Systems (TOIS)
Informatics diffusion in South American developing economies
Journal of Global Information Management
International perspectives: software strategies in developing countries
Communications of the ACM
The Internet in developing countries
Communications of the ACM
Anxiety and involvement: cultural dimensions of attitudes toward computers in developing societies
Journal of Global Information Management
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Technology diffusion in developing nations is dependent on a continuous flow of good training for all users and potential users. Yet relatively little analysis of the results of this training has been done beyond cursory post-course evaluations. Despite the extensive investments in IT training by donors, multilateral organizations and the national governments, the return on investment for these courses and programs is not clear. This study aims to give a more explicit, long term perspective on IT training in developing nations by employing a popular evaluation model used widely in industry. The Kirkpatrick model treats the training event as only a first step in a process that ultimately involves changing attitudes, behaviors and even life styles. The Romanian Internet Academy case is a pilot study aimed at exploring longer term changes in attitudes and behaviors. While many predictor variables are appropriate, only age, gender, academic productivity and academic discipline were used in this preliminary study. Results indicate that this process can yield useful results for determining the true value of these courses and, just as important, can lead to establishing policies for improving results significantly.