Technology choice as a first step in design: the interplay of procedural and sensemaking processes
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
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In 1995, the Monterey Bay Aquarium started an experimental business unit called Electronic Outreach. Electronic Outreach's mission was to employ emerging technologies to deliver the aquarium's messages of ocean stewardship to diverse and scattered audiences. Faced with many projects from which to choose, the Electronic Outreach team wanted to determine which projects were most likely to succeed before they actually had to dedicate resources to development. We constructed two models to help them accomplish this: a multiattribute-value model to quantify a project's alignment with the aquarium's mission and a discounted-cash-flow model to quantify a project's viability as a business venture. We then combined the outputs of these two models into a two-dimensional framework to allow the Electronic Outreach team members to focus on monetary-nonmonetary trade-offs when evaluating potential projects.