Analysis of the Effects of Software Reuse on Customer Satisfaction in an RPG Environment

Authors:
Giancarlo Succi;Luigi Benedicenti;Tullio Vernazza
Affiliations:
Univ. of Alberta, Edmonton, Alta., Canada;Univ. of Regina, Saskatchewan, Canada;Univ. di Genova, Genova, Italy
Venue:
IEEE Transactions on Software Engineering
Year:
2001

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Abstract

This paper reports on an empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library, 1) reuse is significantly positively correlated with customer satisfaction and 2) there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal.