Knowledge capture and utilization in virtual communities

Authors:
Yasmin Merali;John Davies
Affiliations:
The University of Warwick, Coventry, United Kingdom;BTexact Technologies, Ipswich, United Kingdom
Venue:
Proceedings of the 1st international conference on Knowledge capture
Year:
2001

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Abstract

The literature on knowledge management highlights issues of fit between IT-based systems for knowledge management and the socially situated leveraging of knowledge assets by organisations [1]. This paper explores the way in which a knowledge-sharing environment (KSE) can facilitate knowledge capture and utilization in virtual communities. The KSE (Jasper II) is a system of information agents for organising, summarizing and sharing knowledge from a number of internal and external sources, including the World Wide Web (WWW). The paper describes the features and functionality of Jasper II, and goes on to show how it can be leveraged to support the capture of both tacit and explicit knowledge in virtual communities. The final discussion focuses on the dynamics of the knowledge capture and utilization process, highlighting the importance of the feedback mechanisms that enable the KSE to meet the specific needs of diverse, evolving communities. It suggests that besides supporting the dynamic knowledge requirements of communities, the KSE can play a key role in the evolution of existing communities.