Designing and writing online documentation: help files to hypertext
Designing and writing online documentation: help files to hypertext
Writing better computer user documentation: from paper to hypertext (version 2.0)
Writing better computer user documentation: from paper to hypertext (version 2.0)
Designing, writing and producing computer documentation
Designing, writing and producing computer documentation
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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This paper, which may interest any professional staff members who work with documentation and/or web development and design, or who offer help desk support, will discuss the advantages and disadvantages of both paper and on-line documentation. It will also discuss several specific examples of the documentation that the Division of the Chief Information Officer (formerly known as Computing & Information Services) currently makes available to Rensselaer's users, both in hardcopy and on-line format.