Understanding the IS-user divide in IT innovation

Authors:
William J. Kettinger;Choong C. Lee
Affiliations:
College of Business Administration, University of South Carolina, Columbia, SC;Yonsei University, Seoul, Korea
Venue:
Communications of the ACM - Ontology: different ways of representing the same concept
Year:
2002

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Abstract

To resolve turf wars and speed implementation, the traditional IS function and increasingly self-reliant end users need to spell out one another's responsibilities while focusing on common organizational benefits.