Designing and writing online documentation: help files to hypertext
Designing and writing online documentation: help files to hypertext
Web site usability: a designer's guide
Web site usability: a designer's guide
Web Style Guide: Basic Design Principles for Creating Web Sites
Web Style Guide: Basic Design Principles for Creating Web Sites
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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Standard formats, familiar word choices, consistency, organization, simple graphic formats, technology, mechanics, and the global nature of the user and the media are major considerations that are often ignored when producing high-tech publications. Oversights and errors are usually corrected in print publications with conventional editing as a step in the production process. However, the authors noticed during a recent Society for Technical Communications chapter publications competition that many creators of websites, online help, and other electronic publications appear to skip the editing step when producing their documents. Applying old-fashioned editing techniques such as following a style guide, proofreading, testing links, and trying to look at a document with a fresh perspective could have made these publications winners.