Building a team for user-centered design

Authors:
Carol M. Barnum
Affiliations:
Southern Polytechnic State University, Marietta, GA
Venue:
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Year:
2000

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Abstract

This paper presents the building blocks for building a team for user-centered design. These building blocks include an understanding of the skills needed for team members representing various aspects of the user experience, as well as the advantages of using a team-approach to user-center design. To have a successful experience, team members must understand the stages of group formation, the roles required for group success, the place of conflict in group process, the nature of leadership, and the dynamics of successful teams.