Medium preference and medium effects in person-person communication

Authors:
Trond Schliemann;Trude Asting;Asbjørn Følstad;Jan Heim
Affiliations:
SINTEF Telecom and Informatics, Norway;SINTEF Telecom and Informatics, Norway;SINTEF Telecom and Informatics, Norway;SINTEF Telecom and Informatics, Norway
Venue:
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Year:
2002

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Abstract

How does user's media preference vary with communication situation, and does media preference in a certain situation, and does media preference in a certain situation predict actual performance? Preference study shows that user's choice of communication medium seems to follow a common pattern, relatively independent of the communication task at hand - Video being most preferred, text chat the least. Parallel effect studies of person-person communication show, however, that actual task outcome varies with the type of task performed.