The use of auditory feecback in call centre CHHI

Authors:
Anette Steel;Matt Jones;Mark Apperley;Tristan Jehan
Affiliations:
University of Waikato, Hamilton, New Zealand;University of Waikato, Hamilton, New Zealand;University of Waikato, Hamilton, New Zealand;University of Waikato, Hamilton, New Zealand
Venue:
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Year:
2002

Citing 3
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Abstract

Initial investigations have been carried out to evaluate issues of the computer-human-human interaction (CHHI) commonly found in call centre scenarios. These investigations suggest some benefits in the use of auditory icons and earcons.