Modelling organisational practice in user requirements

Authors:
Corin Gurr;Gillian Hardstone
Affiliations:
University of Edinburgh, Edinburgh EH8 9LW, UK;University of Edinburgh, Edinburgh EH8 9LW, UK
Venue:
Proceedings of the 2002 ACM symposium on Applied computing
Year:
2002

Citing 2
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Soft systems methodology in action

Soft systems methodology in action
Social Analysis in the Requirements Engineering Process: From Ethnography to Method

RE '99 Proceedings of the 4th IEEE International Symposium on Requirements Engineering

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Abstract

Modelling of organisational practice is an important yet notoriously difficult aspect of requirements engineering. This paper presents an approach which utilises "lightweight" ethnographic analyses in modelling the knowledge that exists in an organisation, together with how and where knowledge is communicated amongst organisational members. We view organisational practice in terms of the tasks that the organisation carries out, modelling and analysing what knowledge is required to perform these tasks.