Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
The Architecture of Cognition
Dependability - A Unifying Concept
CSDA '98 Proceedings of the Conference on Computer Security, Dependability, and Assurance: From Needs to Solutions
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
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The recent diffusion of Integrated Enterprise Software Systems has created an incentive for firms to codify and standardise their knowledge and practices. Codification, and the subsequent delegation of organisational 'memory' to software entails radical structural transformations to knowledge and routines as these are reconfigured in the form of new, computer-embedded representations, which are reproduced across the organisation. We argue that, while intended to improve the integration of data and efforts as well as reducing the heterogeneity of actions and viewpoints across the organisation, the software-induced standardisation highlights existing organisational idiosyncrasies as well as creating new sources of conflict. This holds important implications for the dependability of the wider software-organisation system. Our evidence, based on participant observation, is presented in the form of a case study focusing on the implementation of Product Data Manager (PDM) software at a leading automotive organisation.