Project and process improvements in healthcare organizations: a simulation study of the radiology department at JMH

  • Authors:
  • Martha A. Centeno;Cristina Albacete;Diego O. Terzano;Manuel Carrillo;Tom Ogazon

  • Affiliations:
  • Florida International University, Miami, FL;Florida International University, Miami, FL;Florida International University, Miami, FL;Jackson Memorial Hospital, Miami, FL;Jackson Memorial Hospital, Miami, FL

  • Venue:
  • Proceedings of the 32nd conference on Winter simulation
  • Year:
  • 2000

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Abstract

This paper discusses a study of the Radiology department at Jackson Memorial Hospital. The animated simulation model was fed data from the operations database. Several inefficiencies were identified, and suggestions for improvement were explored. These adjustments included six scenarios: 1) Current system, 2) Modeling each procedure to take place with the assistance of only one technologist, 3) Modeling each procedure to take place with the assistance of two technologists, 4) Addition of a new Neurological operating room, 5) Addition of a designated pre-holding area for the patients' comfort, and 6) One-day extension in the weekly operating schedule. It was identified that under scenario 2 (one technologist) the total time in the system was significantly lower than the current system and scenario 3 (two technologists). However, this scenario also gave the lowest utilization rate for the eight technologists and the lowest utilization rate for the operating rooms. To increase efficiency, other recommendations were made.