Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Business process simulation: a fundamental step supporting process centered management
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 2
Managing Change with Business Process Simulation
Managing Change with Business Process Simulation
Introduction to Simulation Using SIMAN
Introduction to Simulation Using SIMAN
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This paper evaluates a number of tools for the redesign of processes through the use of two case studies based in the UK Police Service. There is a particular emphasis on the use of Business Process Simulation in conjunction with Activity Based Costing and Activity Based Budgeting within the context of a Business Process Reengineering approach. The use of a balanced scorecard and marking guide can be used to identify suitable processes for redesign. A process map enables a study of the relationship between the activities that form the process. The process map relates to the conceptual map in a simulation study. A Business Process Simulation based on the logic contained in a process map is demonstrated to enable a dynamic analysis of current process performance and proposed process design. To ensure that the results of the study are implemented the balanced scorecard can be used to set operational targets for performance measures. The current political and cultural context of the organisation should also be taken into account to ensure successful implementation.