Electronic workflow for transaction-based work cells in a financial services firm

Authors:
David M. Ferrin;Martin J. Miller;Gustavo Giron
Affiliations:
Andersen Consulting, Northbrook, IL;Andersen Consulting, St. Petersburg, FL;Andersen Consulting, Philadelphia, PA
Venue:
Proceedings of the 32nd conference on Winter simulation
Year:
2000

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Abstract

In determining an electronic workflow system, a financial services firm utilized simulation to determine the necessary capital expenditure. Analysis included batching options, Service Level Agreements and Full Time Equivalent allocations and schedules. This information was then processed in transaction-based work cells which were redesigned using simulation. This paper discusses approach, benefits and lessons learned while developing multiple simulation models for an electronic documentation system.