Optimizing Customer Mail Streams at Fingerhut

Authors:
Deb Campbell;Randy Erdahl;Doug Johnson;Eric Bibelnieks;Michael Haydock;Mark Bullock;Harlan Crowder
Affiliations:
-;-;-;-;-;-;-
Venue:
Interfaces
Year:
2001

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Abstract

Fingerhut mails up to 120 catalogs per year to each of its 7 million customers. With this dense mail plan and mailing decisions made independently for each catalog, many customers were receiving redundant and unproductive catalogs. To identify and eliminate this excessive operational expense, IBM and Fingerhut together developed an optimization system that selects the most profitable sequence of catalogs, called a mail stream, for each customer. With mail streams, Fingerhut makes better mailing decisions at the customer level, resulting in increased profits. Today, Fingerhut runs this application weekly to find the most profitable mail stream for each customer.