Comparison of policies for routing customers to parallel queueing systems

The Optimal Control of Heterogeneous Queueing Systems: A Paradigm for Load-Sharing and Routing

IEEE Transactions on Computers

Access control of parallel multiserver loss queues

Performance Evaluation

Enhanced bandwidth-delay based routing algorithm for a packet-switched virtual call centre environment

Proceedings of the 40th Conference on Winter Simulation

Dynamic routing of customers with general delay costs in a multiserver queuing system

Probability in the Engineering and Informational Sciences

Admission control and routing to parallel queues with delayed information via marginal productivity indices

Proceedings of the 3rd International Conference on Performance Evaluation Methodologies and Tools

Marginal productivity index policies for admission control and routing to parallel multi-server loss queues with reneging

NET-COOP'07 Proceedings of the 1st EuroFGI international conference on Network control and optimization

Dynamic routing in distinguishable parallel queues: an application of product returns for remanufacturing

OR Spectrum