Consulting without consultants: expert systems applications in user services
SIGUCCS '89 Proceedings of the 17th annual ACM SIGUCCS conference on User Services
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An expert system has been developed to assist faculty, staff, and students at North Dakota State University (NDSU) in making microcomputer purchasing decisions. Expert systems have been utilized in increasing numbers in manufacturing, medicine, and business (Waterman, 1986; Fisher, 1987) as a means to provide consistent, accurate information, and make the knowledge of experts available to more people and in a wider range of applications (Voelker and Ratica, 1986). It seems natural then, that expert systems should find a place in academic user services where it is necessary to provide information to a large number of people very often with a limited number of consultants.