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From the Publisher:This new book shows you how utilizing the latest advances in information technology can improve the quality of communication for your company or organization, both internally and externally. In definitive detail, it describes how to create effective networks using the newest groupware technologies: the Internet, workflow systems, document management systems, and more. The book also presents a new design method that enables you to choose the groupware technology best suited to the social and managerial needs of your organization. If you're a business systems analyst, communications manager, or IS manager responsible for developing communications or workgroup technologies for your company, or if you're an Intranet designer, you'll welcome this comprehensive guide that helps you to... 聲 Provide better, more effective support to workgroups 聲 Redesign work processes, using IT to improve cooperation in distributed groups 聲 Develop platforms that provide communication services to distributed groups Supported by nearly 200 illustrations and helpful real-life case studies, this book also serves as an excellent text in graduate and undergraduate computing, information science, and business courses.