Information and Organization
Statistical methods for automated generation of service engagement staffing plans
IBM Journal of Research and Development - Business optimization
Sequence Mining for Business Analytics: Building Project Taxonomies for Resource Demand Forecasting
Proceedings of the 2008 conference on Applications of Data Mining in E-Business and Finance
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From the Publisher:In the beginning, there was ERP. Now, the next software program to revolutionize the service sector - PSA or Professional Services Automation. Professional Services Automation (PSA) software is a new application that replaces ERP (Enterprise Resource Planning) software in the white collar world of the pro-fessional service firm (i.e. consulting firms, law firms, CPA's, etc.). ERP software was originally designed for manufacturing companies where items that were tracked were tangible objects and raw materials, where PSA software is designed for firms whose main deliverable is not a tangible product. Issues that PSA software deal with include; - Project Management - Purchasing - Timesheet Management - Expense Reporting - Document Management - Knowledge Management - Performance Analysis - Integration This book will help the reader navigate the world of PSA solutions. The reader will be able to identify the key concepts of PSA solutions and will give a clear unbiased review of the products and suppliers that are on the market.