Making simulation relevant in business: achieving higher levels of CMMI maturity using simulation
Proceedings of the 34th conference on Winter simulation: exploring new frontiers
Using simulation with design for six sigma in a server manufacturing environment
Proceedings of the 40th Conference on Winter Simulation
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Cordis Corporation, a Johnson and Johnson Company, undertook a project to reduce the sales representatives administrative tasks by 50% and to optimize the Order & Revenue Management Process for its customers. The existing process was complex, consisting of numerous handoffs, nonintegrated systems, and duplication of work. Due to these issues, sales representatives and sales administration were spending too much time managing errors and non-value added tasks instead of being able to focus on the business. This resulted in lower than acceptable Customer Satisfaction. Using the DMAIC Methodology and ProcessModel, the Returns Process was streamlined from over 29 main steps to 7 steps to minimize cycle times from 98 days to under 30 days, the Sales Administration Organization was restructured to meet the needs of the customers, and the Sales Representatives Admin Task Time was reduced by 50% to yield a potential $3 to $10 million in increased sales.