Setting up and automating a help desk: the first year of operation
SIGUCCS '92 Proceedings of the 20th annual ACM SIGUCCS conference on User services
INFOMOD: a knowledge-based moderator for electronic mail help lists
CIKM '96 Proceedings of the fifth international conference on Information and knowledge management
Voting for movies: the anatomy of a recommender system
Proceedings of the third annual conference on Autonomous Agents
Ontology-supported FAQ processing and ranking techniques
Journal of Intelligent Information Systems
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This paper describes a system for managing FAQ lists with voting, to be used in an educational environment. Our goal is twofold: 1) to optimize the student-teacher interaction; 2) to evaluate the effectiveness of learning. In our FAQ sharing system students can contribute to a FAQ collection on the subject taught. They can post questions and answers (as in a standard FAQ management system) and they can vote for both types of items (questions for interest, answers for correctness). This way we let them state the importance of any question (we give them some responsibility) and we can also score them depending on: 1) "importance" of questions posted (based on voting from the whole group); 2) correctness of their answers (stated by the teacher). In this article we present our FAQ system and some use cases and ideas for student-evaluation purposes.