Enabling end users to be more efficient during systems development

Authors:
Awie Leonard
Affiliations:
University of Pretoria
Venue:
SAICSIT '02 Proceedings of the 2002 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Year:
2002

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Abstract

This article introduces a model of three maturity levels, which help managers to evaluate end user involvement during systems development. This model is based on research done in terms of how relationships between IT departments and end users are constructed. The value of the three levels lies therein that it gives the IT department the advantage of understanding and supporting the end user in a more effective way during systems development. Furthermore, it gives management on both the IT and business side the ability to establish training needs for end users and IT professionals of software project teams. End users on the other hand, who are aware of their level of maturity, could play a more efficient role during the systems development process.