BT Middleware — software as infrastructure
BT Technology Journal
Management of special services — designing for a changing world
BT Technology Journal
BT Technology Journal
Customer-engineer relationship management for coverged communications service providers
BT Technology Journal
| Hi-index | 0.00 |
A real-time control system has been developed and deployed nationally to support BT‘s work management programme. This paper traces the history, system architecture, development, deployment and service aspects of this very large programme. Many issues covering technical, procedural and operational aspects had to be tackled and overcome