Electronic Commerce Back-office Integration

  • Authors:
  • K. Lamond;J. A. Edelheit

  • Affiliations:
  • -;-

  • Venue:
  • BT Technology Journal
  • Year:
  • 1999

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Abstract

This paper discusses some of the lessons learned from integrating two customers‘ back-office systems with a pilot BT-managed business-to-business electronic catalogue service. An overview of the two pilot implementations describes the experience and offers some important lessons learned.Three types of lesson learned are presented in this paper — firstly based on the design and implementation of both pilot catalogue systems, secondly about the importance of proper site security for Internet applications, and lastly about relationship building and information gathering — in the hope that others will be able to use this information in helping to avoid some of the mistakes and pitfalls encountered in this work. As George Santayana once said: ‘Those who cannot remember the past are condemned to repeat it.‘