The lean communications provider: surviving the shakeout through service management excellence
The lean communications provider: surviving the shakeout through service management excellence
Emerging Broadband Access Technologies
BT Technology Journal
Cost-reduced Cable Delivery for the 21st Century
BT Technology Journal
Decentralised Workflows and Software Agents
BT Technology Journal
Applications of business process simulation and lean techniques in British Telecommunications PLC
Proceedings of the 32nd conference on Winter simulation
| Hi-index | 0.00 |
The Japanese automotive industry is based around principles of 'lean thinking', and attaches great importance to reducing waste and focusing on those activities which add value for the customer. There has recently been interest in applying similar principles in service industry environments, including communications providers. This paper discusses the application of lean principles to BT, and describes some of the lean tools and techniques that are being used to transform BT. These include value stream analysis, a tool for exposing waste, and root cause analysis, which is a method for pursuing perfection. The use of new technologies as enablers for lean practice is also discussed.