Operational Models and Processes within BT's and Concert's ISP Business

  • Authors:

  • J. Meaneaux

  • Affiliations:

  • -

  • Venue:
  • BT Technology Journal
  • Year:
  • 2000

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Abstract

This paper takes a brief look at the evolution of operational models and processes within BT's and Concert's IP network service provider businesses. It also examines the relationship between processes and the business overall and how this affects other areas of the business, such as systems development and the development of people skills.