Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Activity theory as a potential framework for human-computer interaction research
Context and consciousness
Successful software process improvement
Successful software process improvement
The art of software support: design and operation of support centers and help desks
The art of software support: design and operation of support centers and help desks
Activity Theory and Distributed Cognition: Or What Does CSCW Need to DO with Theories?
Computer Supported Cooperative Work
The evolution of artifacts in cooperative work: constructing meaning through activity
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Integrating activity theory and organizational modeling for context of use analysis
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
Discussion: 57 Varieties of Activity Theory
Interacting with Computers
Supporting the end users' views
Proceedings of the Working Conference on Advanced Visual Interfaces
Keeping artifacts alive: towards a knowledge management system
CompSysTech '09 Proceedings of the International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing
An Activity Theory Framework for DSS for Extreme Events
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Research in online learning environments: Priorities and methodologies
Computers & Education
A model for the design of interactive systems based on activity theory
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Activity Theory to Guide Online Collaborative Learning Instructional Design
International Journal of Systems and Service-Oriented Engineering
Activity Theory to Guide Online Collaborative Learning Instructional Design
International Journal of Systems and Service-Oriented Engineering
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An activity theory model and a mediatingartifacts hierarchy were employed to helpidentify the needs for tools for customersupport engineers who documented solutions tocustomer problems, a iknowledge authoringactivity. This activity also involves customersupport engineers who assist Hewlett-Packardsoftware product users. The particular toolsto be designed were knowledge-authoring toolsembedded in the customer support trackingapplication suite, SupportTracker. The researchanalyzed the role of tensions between theelements of Engeström's activity theorymodel. The research also explored the benefitsof specific interpretations of Engeström'srefinement of Wartofsky's mediating artifactshierarchy. The hierarchy contributed to theidentification of desired characteristics ofmediating artifacts, particularly tools. Thefindings included an interpretation of the``where-to'' artifact concept as supporting anunderstanding of the entire activity system asan evolving entity. Specific interventionswere used to achieve a positive impact on theevolution of the activity system.