Questions and Information: Contrasting Metaphors

  • Authors:
  • Thomas W. Lauer

  • Affiliations:
  • Decision and Information Sciences Department, Oakland University, Rochester, MI 48309-4493, USA. lauer@oakland.edu

  • Venue:
  • Information Systems Frontiers
  • Year:
  • 2001

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Abstract

This article examines metaphors for question asking, information and knowledge in the context of knowledge management. Metaphors discussed include: information is a resource, knowledge is a product, a good question is an irritant, and questions are the enemies of authority. The analysis draws on current theories of metaphor from the cognitive sciences as a basis for understanding the conceptual entailments of these terms for the MIS field. Churchman's inquiring systems are discussed as an example of a question-centric approach to knowledge management. The article concludes that a greater emphasis on inquiry would offer a beneficial perspective for practices concerned with information quality and knowledge management.