Designing for usability: key principles and what designers think
Communications of the ACM
An iterative design methodology for user-friendly natural language office information applications
ACM Transactions on Information Systems (TOIS)
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Twenty-Three professional Videotex Information Packagers (VIP: graphic artists, database architects, wordsmiths, etc.) were interviewed about current work habits with an eye toward the implications for VIP automation. Interviews were taped and transcribed for semi-mechanized content analysis. Photographs of work areas and materials were also made. Observations include: heavy continuing reliance on paper notes and records; a frequently frustrated need on the part of VIPs for a variety of database listings in different formats (graphic and textual) at differing levels of detail; desperate need for more compatibility among the various hardware and software elements in the graphics/text/database synthesis process.