SADT: structured analysis and design technique
SADT: structured analysis and design technique
QoS Management by Means of ApplicationControl
Journal of Network and Systems Management
Structuring Principles for Total Quality Management in IBCN
IS&N '94 Proceedings of the Second International Conference on Intelligence in Broadband Services and Networks: Towards a Pan-European Telecommunication Service Infrastructure
Dynamic application scaling as a means for QoS management
Computer Communications
Using fuzzy logic in ATM source traffic control: lessons and perspectives
IEEE Communications Magazine
Connection establishment in high-speed networks
IEEE Journal on Selected Areas in Communications
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Total Quality Management (TQM) is one of the most interesting and effective concepts of management. Although, as of today, it has been extensively applied to manufacturing and industrial sectors, TQM principles have not received wide acceptance in the area of Telecommunications Network and Service Management. Application of those principles in Telecommunications can be facilitated by employing pertinent techniques and tools. This paper focuses on aspects of the performance management of Telecommunications Networks and Services. As basic quality control mechanisms, two versions of a Dynamic Scaling Service (DSS) are used to regulate the end-user perceived quality: a Crisp DSS and a Fuzzy Logic DSS. A quality-oriented user behavior model is built and a comparative study between the different quality control schemes is presented. Concluding, the paper delineates the scope of TQM with respect to QoS management in telecommunications.