A field study of the software design process for large systems
Communications of the ACM
Managing the software process
Communications of the ACM - Special issue on analysis and modeling in software development
A reappraisal of structured analysis: design in an organizational context
ACM Transactions on Information Systems (TOIS)
Computing at work: empowering action by “low-level users”
Communications of the ACM
Software quality: an overview from the perspective of total quality management
IBM Systems Journal
Software Metrics: A Rigorous Approach
Software Metrics: A Rigorous Approach
Objects of our desire: empirical research on object-oriented development
Human-Computer Interaction
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Despite their proliferation within the industry, quality assurance standards are insufficient to ensure effective software development. Scottish software companies are now highly sensitive to limitations imposed by the standards movement, flagging the need for more explicit attention to work organization and human resource issues. This article examines efforts to broaden the focus of quality management within the software industry, charting the impact of theoretical and practical initiatives and identifying the mediating role of commercial pressures, the consultancy marketplace and, crucially, staff reactions.