Software engineering: a practitioner's approach (2nd ed.)
Software engineering: a practitioner's approach (2nd ed.)
Reducing the cost of IT ownership using feedback from the IT helpdesk
Software Quality Control
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The paper is concerned with technological and functional obsolescence in the context of common computing applications and from a user persective. Both forms of obsolescence are defined and the effects on software and hardware are discussed, together with the consequence for cost of ownership of IT systems. Supporting data is provided from a number of industrial surveys of commercial off-the-shelf software.