From student model to teacher model: enriching our view of the impact of computers on society
ACM SIGCAS Computers and Society
Application of statistical process control to the software process
WADAS '92 Proceedings of the ninth Washington Ada symposium on Ada: Empowering software users and developers
Journal of Systems and Software - Special issue: Automated component-based software engineering
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The author examines the nature and styles of mental models and how users build them. She discusses several principles of user-interface design that have a bearing on the ability of users to create mental models. They are consistency, simplicity, completeness, layering of functionality, and useful feedback. The author considers the use of protocol analysis and knowledge-acquisition methods to assess users' mental models. She examines the concept of building user models into the design of a system.