Using Structured Benchmarking to Fast-Track CMM Process Improvement

  • Authors:

  • Gareth C. Thomas;Howard R. Smith

  • Affiliations:

  • -;-

  • Venue:
  • IEEE Software
  • Year:
  • 2001

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Abstract

Sikorsky Aircraft, in pursuit of a formal rating based on the Capability Maturity Model from the Software Engineering Institute, determined that software benchmarking would help plan the process improvement and assessment effort. With the assistance of a benchmarking expert, Sikorsky developed a benchmarking questionnaire, which it used at five selected companies. The results then successfully guided its process improvement project. This article describes the activities in preparing for the benchmarking trips, structuring the questionnaire, aggregating the results, and evaluating the lessons learned.