Lightweight Document Matching for Help-Desk Applications

  • Authors:
  • Sholom M. Weiss;Brian F. White;Chidanand V. Apte;Fredrick J. Damerau

  • Affiliations:
  • -;-;-;-

  • Venue:
  • IEEE Intelligent Systems
  • Year:
  • 2000

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Abstract

For decades, researchers have been working on ways to process text for classification and queries by relevant- document retrieval. The authors describe a method that uses minimal data structures and lightweight algorithms to match new documents to those stored in a database.