Making customer-centered design work for teams
Communications of the ACM
A day in the life: studying context across cultures
International users interface
A day in the life of a family: an international ethnographic study
Field methods casebook for software design
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
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This tutorial will focus why and how to do observations of users in their own worksite. It will introduce practitioners how to use ethnographic tools, and how to apply what they find to design.