Communication and coordination through public and private representations in control rooms

Authors:
Christer Garbis
Affiliations:
University of Linköping, LINKÖPING, Sweden
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

Citing 1
Cited 3

Why CSCW applications fail: problems in the design and evaluationof organizational interfaces

CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work

Artifacts and collaborative work in healthcare: methodological, theoretical, and technological implications of the tangible

Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 1: Analysis and design
Cognitive properties of a whiteboard: a case study in a trauma centre

ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Coordination and collaboration environments for production lines: a user acceptance issue

ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work

Quantified Score

Hi-index	0.00

Visualization

Abstract

The design of control room systems often fail, because applications do not provide sufficient support for the extended, and sophisticated, communication and coordination mechanisms used by the operators. Based on the distributed cognition framework, the concepts of public and private representations are developed in order to better understand how various computerized artifacts can support communication and co-ordination in teams engaged in process control. The findings, based on two field studies, indicate that the importance of public representations in control rooms has not always been fully understood or been taken into account in the design of control room systems.