Adapting to change in complex work environments

  • Authors:

  • John R. Hajdukiewicz

  • Affiliations:

  • University of Toronto, Toronto, Ontario, Canada

  • Venue:
  • CHI '00 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2000

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Abstract

The purpose of this research is to look at the problem of how to design human-computer interfaces that help people adapt to novelty and change in complex work environments. An experimental investigation will be conducted using DURESS II, a thermal-hydraulic microworld simulation environment, controlled by human operators. Participants will use one of two different interfaces to control the process system, developed using different design principles. They will be given a great deal of practice controlling the system, and then their ability to achieve the system goals in the face of several different kinds of changes will be examined. The results will be analyzed using measures that assess adaptive performance, coupling to the work environment, and stability.