Users' models of the internet

Authors:
Louise Sheeran
Affiliations:
University College London, UK - London
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

Citing 3
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Abstract

The number of Internet users is currently growing by more than 100 per cent per year, creating a large number of novice and intermediate users. Many of these users experience problems recovering from breakdown situations because their users' models of the Internet are inappropriate. This research aims to provide guidelines for Internet application design that supports users in constructing appropriate users' models of the Internet. It advocates the use of conceptual design and paying particular attention to the language used in the interface.