Scenario-based evaluation of loosely-integrated collaborative systems

Authors:
Laurie Damianos;Jill Drury;Tari Fanderclai;Lynette Hirschman;Jeff Kurtz;Beatrice Oshika
Affiliations:
The MITRE Corporation, Bedford, MA;The MITRE Corporation, Bedford, MA;The MITRE Corporation, Bedford, MA;The MITRE Corporation, Bedford, MA;The MITRE Corporation, Bedford, MA;The MITRE Corporation, Bedford, MA
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

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Abstract

We applied a scenario-based evaluation and data collection method to a set of loosely-integrated collaborative tools, which were in development. We learned several lessons about the interdependence of scenario development, training constraints, and tool capabilities. Testing a set of tools revealed usability issues we would not have seen by testing each tool in isolation. Our effort was the first to apply the Evaluation Working Group (EWG) methodology (described below) to a set of collaborative tools.